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Our Terms, Your Rights, One Clear Place

Everything that governs your account on 1333 — how we handle your data, what our terms cover, and how to reach us with a legal query — is set out here.

Account TermsPrivacy PolicyCookie UseData RightsJurisdiction Notice
1333 Our Terms, Your Rights, One Clear Place
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

Email Support Send legal queries, data requests, or account disputes to our support address. We aim to respond within two business days and confirm receipt immediately.
Live Chat Our chat team can log a formal legal request and escalate it to the right team. Available during standard Bangladesh business hours through the 1333 site.
Account Portal Log in to your account, go to Settings, and use the Contact Us form to submit a written request. This creates a tracked ticket tied to your account record.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

Your personal details and wallet identifiers are stored on encrypted servers. We retain only what is needed for account operation and legal compliance, and we do not share data beyond payment processing.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from the settings panel on your account page.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account.

Data Requests

You have the right to request a copy of your data or ask us to delete your account record. Submit the request through the account portal and we will process it within the timeframe required by applicable law.

Common Legal Questions About Your Account

Access depends on your local law and eligible regions. We recommend checking your local regulations before opening an account. We do not make legal eligibility determinations on your behalf.

Log in, go to Settings, and use the Contact Us form to submit a data access request. We will confirm receipt and process it within the timeframe required under applicable law.

We record your wallet identifier, transaction amount, and timestamp against your account. This is used for payment verification and fraud prevention, not for marketing or third-party sale.

Yes. Submit a deletion request through the account portal. We will remove your personal data except where retention is required by law, such as transaction records for financial compliance.

We notify you via your registered contact method before material changes take effect. Continuing to use the account after the notice period means you accept the updated terms.

Reach us via live chat or the account portal form. Provide your transaction reference and the wallet used — bKash, Nagad, or Rocket — and our team will open a formal dispute ticket.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.